Return & Refund Policy
Our Return & Refund Policy in Ounas Watches are:
Eligibility for Returns
1. Items must be returned within 7 days of delivery.
2. Products must be unused, in their original packaging, and with all tags intact.
3. Custom or personalized items are non-returnable.
Return Process
1. Contact our support at Obydaamer88@yahoo.com to initiate the return process.
2. Provide your order number and reason for return.
3. Once approved, you will receive instructions on how to send the item back.
Refund Policy
1. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
2. Refunds will be issued to the original payment method.
3. Shipping fees are non-refundable.
Exchanges
1. We offer exchanges for defective or damaged products.
2. Contact us within 48 hours of receiving the item to arrange an exchange.
Non-Returnable Items
1. Gift cards.
2. Items damaged due to customer misuse or negligence.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the product is defective or incorrect.